FREQUENTLY ASKED QUESTIONS
How do I place an order?
Browse our products, select your preferred options (size, color, style), and add them to your cart. Once you’re ready, proceed to checkout and complete the payment via PayNow or other available methods. You will receive a confirmation email after your order is placed.
Can I customize my signage?
Yes, we offer full customization. After placing your order, our team will contact you to confirm artwork, layout, and specifications. If you have a specific design or logo, you can email it to us or upload it via the order confirmation link.
Do you offer installation?
Yes, installation services are available within Singapore for most signage types. You may request installation during or after checkout, and our team will follow up with you to confirm site details and scheduling.
What are the payment methods accepted?
We accept PayNow, Visa, MasterCard, American Express, GrabPay, Apple Pay, and more through our secure HitPay gateway. Payment is required to confirm your order.
Can I request a refund or exchange?
Due to the custom nature of our products, we do not offer refunds once production has started. If there’s a defect or issue with your signage, please contact us within 3 days of receiving your order, and we will assist accordingly.
How will I receive my artwork proof?
Once your order is placed, we will reach out via email or WhatsApp to send over a digital artwork proof for your approval. Production only begins after you confirm the artwork layout.